Digital experience insights survey 2019: findings from teaching staff in UK further and higher education

A detailed picture of the digital experience of teaching staff in UK colleges and universities and how they use digital technologies in their work.

Digital experience insights report front cover

More than 6,500 teaching staff from 61 organisations have shared details of the technologies and the digital infrastructure they use, as well as their digital teaching and professional development practices. This report gives a summary of the key findings as well as a detailed question-by-question analysis. 

Key findings include:

  • Substantial numbers of teaching staff would like to use technology more and many (43% of FE and 48% of HE) said that they tended to be early adopters of digital technologies when they could see a clear benefit
  • Most support for using digital technologies was said to come from teaching colleagues (55% in FE, 33% in HE)
  • Just 15% of the 3,049 respondents working in FE and only 13% of the 3,485 respondents working in HE agree that they have time and support to innovate
  • As little as 14% in FE and 9% of staff in HE agree that they receive reward or recognition when they develop digital aspects of their role
  • FE teaching staff, in general, carry out digital teaching and digital development activities more often than those in HE
  • 17% of FE and 15% of HE teaching staff said they used assistive technologies in their role
  • Teaching staff want a better quality digital environment, although over half rated their digital environment overall as above average (51% of FE compared with 58% of HE)

Download the full report (pdf)

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About the authors

Tabetha Newman
Dr Tabetha Newman
Senior research consultant and CEO, Timmus Limited
Helen Beetham
Helen Beetham
Researcher at University of Wolverhampton
Sarah Knight
Sarah Knight
Head of learning and teaching transformation

I am head of learning and teaching transformation in higher education and research. My team and I support universities with their digital transformation agenda. This includes the supporting the use of the framework for digital transformation in higher education and the development of a maturity model for digital transformation. Other activities in my portfolio include projects exploring future trends for assessment and feedback, researching international students' digital experiences and supporting staff with designing learning for beyond blended.

Clare Killen
Clare Killen
Senior consultant

I work in the business intelligence unit at Jisc, primarily on the digital experience insights surveys for students, academic staff and professional services staff. The focus is on supporting members across further and higher education to enrich their student experiences by providing powerful data to inform strategic planning and investment.

Profile graphic
Mark Langer-Crame
Senior data intelligence analyst (team lead), Jisc
Jessica Francis
Jessica Francis
Research manager (product and improvement), Jisc