Learner digital experience insights survey 2020: UK further education findings

This year, 19,137 learners from 36 further education (FE) and sixth form colleges took part in our learner digital experience insights survey. The survey was conducted between October 2019 and May 2020.

fe digital experience insights report cover

The high level of satisfaction from learners in terms of the quality of organisational provision and use of technology in teaching and learning is encouraging, but there are also some major concerns about digital and data poverty and whether learners have adequate access to devices, wifi and other essential systems and services.

The rapid move to remote learning has amplified the need for pedagogical learner-centred approaches and a fresh look at learning design.

The FE and skills sectors are acknowledged as supportive but there are questions about how visible and accessible this support is. The survey findings show that more needs to be done to develop learners’ digital skills and confidence throughout their learning journey.

This report shares key findings from the survey combined with guidance on how colleges can address issues raised.

Download the full report (pdf)

Question by question analysis of findings

This report details the full question by question analysis of all survey questions and provides further information about the HE and FE surveys, the methodology, the question sets and the response rates.

Download the question by question analysis report (pdf).

About the authors

Clare Killen
Clare Killen
Senior consultant

I work in the business intelligence unit at Jisc, primarily on the digital experience insights surveys for students, academic staff and professional services staff. The focus is on supporting members across further and higher education to enrich their student experiences by providing powerful data to inform strategic planning and investment.

Profile graphic
Mark Langer-Crame
Senior data intelligence analyst (team lead), Jisc