I oversee the creation and maintenance of content for our business intelligence products and services. Our portfolio spans the national Heidi Plus data and dashboard delivery service, bespoke requests for valuable data extracts and analysis through our tailored datasets service, as well as broader consultancy.
The work is diverse and spans the entire product lifecycle from problem space analysis, solutions prototyping, business case, co-design, QA, release, maintenance, supporting sales and marketing, creating and delivering against strategy.
As business intelligence service product owner (2018-2021) and senior project manager for the business intelligence services at Jisc (2013–2015), I helped deliver the Heidi Plus and the Analytics labs services. The latter trained over 300 analysts from 103 UK universities and organisations in developing business intelligence products (data, visualisation and dashboards).
Between 2009–2013, I was a Jisc programme manager looking after a diverse portfolio from enterprise architecture, to learning technology interoperability standards and e-assessment.
Before Jisc, I had a ten year career at Loughborough University.