I head up Jisc's advice team, incorporating subject and community specialists. We cover everything from creating self-service advice and guidance and running public training courses to developing communities of practice and providing direct support to our customers. All of which combine to deliver practical, effective and innovative solutions to universities and colleges.
It is my role to ensure the effective operation of the team, to make sure that it is closely embedded with the rest of Jisc and that we are delivering solutions to our customers that make a genuine and demonstrable difference.
I have an extensive background in information management-related topics, in particular records management and information governance.
In later years, my responsibilities also covered business intelligence, research information management and issues relating to institutional strategic planning. I am also a qualified coach and mentor and try to bring this reflective approach into all aspects of my work.